For Guardería Jardín San José, a nursery in Trujillo (Peru), we shipped together a bilingual website and a Spanish WhatsApp chatbot that answers parents, qualifies enrolments and schedules visits — without the director having to pick up the phone herself.
Guardería Jardín San José welcomes children from 6 months to 5 years in Trujillo. Before our involvement, the team handled parent communication entirely through phone and personal WhatsApp: hours, meals, prices, enrolment terms, visit appointments. The director answered messages late into the evening, and some requests went unanswered for over 24 h on weekends or holidays.
The brief was twofold: a website to introduce the nursery to parents discovering the place, and a chatbot able to answer the most frequent questions in natural Spanish — while handing off to the team the requests that deserve a human.
A professional showcase to introduce the nursery to discovering parents: pedagogical philosophy, team, daily programme, prices, photo gallery, direct contact.
An assistant connected to the nursery’s WhatsApp Business number that answers parents’ questions in natural Spanish and schedules visits — with human hand-off for sensitive requests.
We ran both deliverables in parallel with a small team: design and development of the site (Next.js, CDN hosting), construction of the chatbot (conversational workflow, connection to the director’s calendar for booking). The agent never lies: it knows exactly what the nursery offers and knows to say “I’ll forward your question to the team” the moment it leaves its scope.
On the supervision side, the director sees at a glance the ongoing conversations, the forwarded requests, and the volume of messages handled. She can take back control at any moment.
Preview · Spanish parent conversation + handled volume
“Before, I answered parents until 10 PM. Now the assistant answers for me in the evenings and on weekends, and I only step in for requests that really matter.”
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